Tele-Calling / Back-Office Executive

Job Description

You will be a key point of contact for customers, handling inbound and outbound calls and providing accurate information in a professional manner.

The Telecalling / Back-Office Executive will assist with customer communication, data entry, record maintenance and day-to-day back-office activities.

The role requires good communication skills, attention to detail, follow-up ability and the ability to manage multiple tasks efficiently.

Responsibilities

• Handle inbound and outbound calls and respond to customer queries.
• Provide accurate and timely information to customers.
• Make follow-up calls and maintain regular communication with customers.
• Handle customer complaints and escalate issues when required.
• Perform data entry and maintain customer records and databases.
• Update and track customer interactions, requests and follow-ups.
• Prepare basic reports and summaries as required.
• Coordinate with team members and other departments.
• Maintain accurate documentation and records.
• Follow company policies and maintain confidentiality of customer information.

Requirements

• Good verbal and written communication skills.
• Comfortable handling customer calls and follow-ups.
• Basic computer knowledge and proficiency in MS Office.
• Ability to perform data entry and maintain records accurately.
• Good organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Positive, professional and customer-focused attitude.
• Prior experience in Telecalling, Customer Service or Back-Office Operations will be an advantage.

Skills

Benefits

• Flexible weekly Off
• Performance Bonuses: Rewards tied to meeting individual, team, and company goals.